Account Deletion - Kickoff
Kickoff - Pickup Soccer provides users with the ability to delete their account and associated personal data at any time.
How to Request Account Deletion
To request the deletion of your account, follow these steps:
Option 1: In-App Deletion
- Open the Kickoff app on your device.
- Navigate to the Profile tab.
- Tap on the Settings gear icon (usually top right).
- Scroll to the bottom and select Delete Account.
- Confirm the action when prompted. Your account will be immediately queued for deletion.
Option 2: Email Request
If you no longer have the app installed, you can request account deletion via email:
- Send an email to abattal35@gmail.com.
- Use the subject line: “Account Deletion Request”.
- Include the email address associated with your Kickoff account in the body of the email.
- Our team will process your request and confirm deletion within 72 hours.
Data Deletion and Retention Policies
When you delete your account, we ensure that your personal information is removed in accordance with our privacy practices.
What gets deleted immediately:
- Your profile information (name, avatar, preferred positions, email address).
- Your session RSVP history, ratings, and personalized statistics.
- Your authentication credentials.
What is retained:
- Anonymized Session Data: Match session details (e.g., date, time, location, generic match format) you hosted or participated in will be retained to preserve the history for other users who were part of those matches. Your personal association with these sessions will be fully anonymized (i.e. your user ID and name will be removed from the records).
- Retention Period: We may retain basic, anonymized server logs for up to 30 days for security and debugging purposes, after which they are permanently deleted.
If you have any questions or concerns about the data deletion process, please contact us at abattal35@gmail.com.
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